Terms & Condition

1. About Socio Media Pro

Socio Media Pro is a creative digital agency providing branding, social media marketing, content creation, design, development, and strategy services. All services are tailored to each client’s brand goals.

2. Use of Our Website

• You agree not to misuse our site or services for illegal or unauthorized purposes.
• Unauthorized access, data mining, or scraping of any part of our website or content is prohibited.
• We reserve the right to modify or remove content, suspend accounts, or restrict access at our sole discretion.

3. Service Engagement & Contracts

• All projects begin with a written proposal or contract agreed upon by both parties.
• Payment terms, timelines, deliverables, and revision limits are clearly outlined in the contract.
• Work begins only after an initial deposit or full payment (as agreed).

4. Payments & Refund Policy

• All payments are non-refundable once work has commenced unless otherwise stated.
• Delayed payments may result in paused services or late fees.
• Clients are responsible for providing timely feedback and approvals. Delays on your part may affect delivery dates.

5. Ownership & Usage Rights

• Upon full payment, clients receive full rights to final designs or content as per contract.
• Socio Media Pro retains the right to display completed work in our portfolio unless otherwise agreed.
• All unused drafts, concepts, or rejected materials remain the intellectual property of Socio Media Pro.

6. Confidentiality

• We honor strict client confidentiality and sign NDAs upon request.
• Any business plans, strategies, or client data shared with us is protected and never shared without permission.

7. Client Responsibilities

• Clients agree to provide accurate information, prompt feedback, and timely approvals.
• You are responsible for any legal clearance (e.g., image licenses, brand copyrights) unless we’ve specifically included that in your package.

8. Limitation of Liability

• While we do our best to ensure outstanding results, we are not liable for business losses, profits, or indirect damages arising from our services.
• Our total liability under any contract shall not exceed the total fee paid by the client.

9. Dispute Resolution

• In the unlikely case of a dispute, we encourage resolution through open dialogue first.
• If unresolved, both parties agree to settle matters via arbitration or mediation before pursuing legal action.

10. Changes to These Terms

We reserve the right to update these terms at any time. Continued use of our services implies your acceptance of any changes.

11. Use of Freelancers & Third-Party Contractors

To deliver exceptional results and meet deadlines efficiently, Socio Media Pro may, at its discretion, engage trusted freelancers or third-party contractors for parts of a project. These individuals operate under our direction and are bound by strict confidentiality and quality standards.

We remain fully responsible for project management, communication, and final delivery. By working with us, you consent to the involvement of such third parties unless otherwise stated in your contract.